The Emergency Communications Center was placed in service in the summer of 1983 as a joint effort between the City and County officials to operate one centralized PSAP (Public Safety Answering Point) to handle all emergency calls for public safety agencies within Wilson County.

When a 911 call is received a highly trained Telecommunicator gathers important information including the location, nature of the emergency, and other relevant details.  They use the information to dispatch the appropriate help which may include EMS, Fire, and/or Law Enforcement to the scene.  The Telecommunicator may also provide pre-arrival instructions prior to arrival of field units depending on the nature of the call.

The 911 Center is the lifeline between the citizens needing assistance and the proper emergency agency being dispatched to render professional services.The Center also provides the capability for hearing impaired individuals to communicate in the event of an emergency. The Centers TDD equipment is capable of handling HCO (Hearing Carry Over) and VCO (Voice Carry Over) calls. 

Click here to learn more about our dispatch and telephone systems as well as the specific equipment we use.

Get information on our staff and what they are able to do with our system.

In addition to the normal dispatching duties for the various agencies in Wilson County, the Center also houses the Emergency Operations Center for use in the event of major disasters or events that may occur. The Emergency Operations Center will allow key individuals easier access in coordinating with emergency units during a disaster.

The following ambulance and first responder organizations utilize the dispatch services of the Wilson County Emergency Communications Center:

• Bakertown Fire First Responders
• Black Creek Fire First Responders
• Contentnea Fire First Responders
• Crossroads Fire First Responders
• East Nash Fire First Responders
• Moyton Fire First Responders
• Rock Ridge Fire First Responders
• Sanoca Fire First Responders
• Silver Lake Fire First Responders
• Sims Fire First Responders
• Toisnot Fire First Responders
• Wilson County EMS
• City of Wilson Fire and Rescue Services
• Wilson County Rescue Squad

The following fire service organizations utilize the dispatch services of the Wilson County Emergency Communications Center:

• City of Wilson Fire and Rescue Services (5 Stations) 
• North Carolina Forestry Service
• Volunteer Fire Departments:
  • Bakertown Volunteer Fire Department
  • Black Creek Volunteer Fire Department
  • Contentena Volunteer Fire Department
  • Crossroads (Lucama) Volunteer Fire Department
  • East Nash Volunteer Fire Department
  • Elm City (Toisnot) Volunteer Fire Department  
  • Moyton (Stantonsburg) Volunteer Fire Department
  • Rock Ridge Volunteer Fire Department
  • Sanoca (Saratoga) Volunteer Fire Department
  • Silver Lake Volunteer Fire Department
  • Sims Volunteer Fire Department
• Wilson County Emergency Management

Fire departments are dispatched to selective emergency medical calls as first responders.

The following law enforcement organizations utilize the dispatch services of the Wilson County Emergency Communications Center:

• Stantonsburg Police Department 
• Wilson County Sheriff's Department 
• Wilson Police Department

The Wilson County Emergency Communications Center relays calls to the following groups:

• American Red Cross
• City of Wilson Public Works
• City of Wilson Utilities
• City of Wilson City Safety Office
• Medical Examiner
• North Carolina Department of Transportation
• North Carolina Highway Patrol
• North Carolina Wildlife Commission
• Wilson County Animal Control
• Wilson County Department of Social Services
• Wilson County Emergency Management